Refund policy

Returns and Refunds

Our satisfaction guarantee is active for 30 days* post delivery. If more than 30 days have passed since the delivery date, we can’t offer you a refund.

For returns, please email artcision@gmail.com with the subject 'Returns' and include your order number, name, and the reason for the return.

 *Disclaimer: The 30 days return time doesn't count for damaged products. Damaged products should be addressed within 48 hours of delivery of the package. 

*Shipping costs for returns are covered by the customer.

*In return shipments, paintings must be packaged carefully to prevent damage.

 *Disclaimer: Returns and refunds are not applicable for orders for which the VAT/DUTY charges are not paid.

Refund

The customer gets a confirmation email about the refund status when the returned item is received and inspected. If the refund is approved, it will be processed, and a credit will automatically be applied to the customer's credit card or original payment method shortly after.

Custom orders are not eligible for returns or refunds.

We accept cancellations only within 48 hours after the order has been placed.

Orders without a response to the approval request within 72hours are not eligible for a refund or cancellation of the order. 

 

Gift Cards

Use of our gift cards can be redeemed only at Artcision. This card cannot be exchanged for cash, check, or credit. Please treat this card like cash; if it is lost or stolen, it will not be replaced.