If you chose any option other than “Rolled Canvas” the painting will arrive framed and ready-to-hang.

If you chose the option of "Rolled Canvas", the painting will not come with a frame and will not be ready-to-hang. 

(In the "stretched" option the fabric is stretched over the wooden frame.)

We use floating frames for our paintings as we believe they are aesthetically the best choice for the designs we have. 

This is done because we leave open space on every side for framing purposes. This ensures that the Rolled Canvas can be framed properly without any loss of canvas and quality. 

We ship all of our orders worldwide for free. We are able to provide this service because we work together with the biggest postal services (DHL, UPS, FedEx). All of our orders are shipped with Express service and are insured.

All paintings are made to order. This means that our average processing times range between 20-30 business days depending on the painting complexity. This time represents the painting and drying process.

Shipping time is 5-7 business days

All paintings are shipped after painting, framing, and quality inspection are completed. These processes can take up to 30 business days. All paintings come with free 100% insurance coverage.

We deliver everywhere, or in any case all countries that our delivery companies operate in! Any concerns? Do not hesitate to contact us, as we will be able to find a solution for delivery - even if you live on a desert island!

For framed orders: We carefully package and ship the framed painting in a MDF box or MDF backing depending on the size of the painting.

For Rolled Canvas orders: We carefully roll up the cotton canvas and place it in a protective tube and then ship out. 

Absolutely! Artcision organises and insures the transport of the artwork. You have nothing to worry about and there are no hidden costs.

Once the painting is completed, the tracking code will be redirected to you and you will be able to see an updated tracking report in the system. If you ordered a framed painting,

In case if you have not received shipment tracking information, send us an email at artcision@gmail.com and we will share tracking details with you as soon as possible. 

Please send us an email at artcision@gmail.com and we will redirect it to the relevant department for the accurate status of your order. 

According to our shop policy, buyers are responsible for any Duties and Import Taxes that may apply. For any questions, reach out to artcision@gmail.com

Your cargo will be sent via UPS, FEDEX or DHL.

Estimated Delivery Time is 5-10 Business Days.

Each of our flowers are hand made and hand painted making each one slightly different from the next, perfectly reflecting nature. Not only do we ensure that the heads of each of our flowers are incredibly realistic but we have paid a lot of attention to the stems of our flowers as well to ensure that these too are as close to nature as possible. Our roses are a great example of this with their realistic thorns and beautiful detailing on the stem and leaves.

Artificial flowers really require very little maintenance but there are a few tips that we recommend to keep your blooms looking 'fresh'. We would suggest each month putting your hairdryer on a cool setting and using this to blow away any dust that may have settled on the petals. This is especially important for the white and lighter coloured flowers as it's the dust that tends to cause marks whereas these don't show up as much on the darker colours. If you do see a mark on the blooms we would suggest using a damp cloth to try remove any stains. 

For the more delicate flowers such as our tulips, lilies and magnolia these are made from a special type of treated foam and it's important not to get these wet! If you do spot any marks on them then the best remedy is to use a baby wipe to try to remove the stain. We do not recommend placing the flowers in direct sunlight, in case there could be some colour-fading over time.

Whilst our flowers are not specifically designed to be outside (as they have not been tested to be photo stable) several of our retail and trade customers use our flowers outdoors very successfully. 

Things to consider are that darker coloured flowers won't show dirt as easily however over time they made fade from the sun, whilst the opposite is true for white flowers. The materials used for berries and foliage tend to tolerate outdoor conditions the best while our tulips and lilies are not suitable for outdoors. 

All of our flowers have stems which are comprised of one or multiple soft wires (depending on the flower) running down the centre which has been wrapped in paper and finished with a layer of plastic. As each of the stems are wired, they can easily be bent to fit any height of vase and straightened later if you decide to change how you want to display them! 

As there is a wire running through each of the stems, we would ideally recommend using wire cutters to cut through the stem however if these aren't available then a strong pair of garden or kitchen scissors should do the trick!

One tip if you are having trouble getting through the wire is to cut through the paper and plastic with your scissors and make a small knick in the wire. Bend the wire back and forth which will help to weaken the wire and ultimately break it. 

It's hard to determine exactly how long your artificial flowers will last however our estimate would be at least 5-10 years depending on the environment that they have been displayed in. We have had ours for years and they are still looking as 'fresh' as ever!